Privacy Policy

1. Introduction

FXBubble ("FXBubble", "we", "our", or "us") provides a forex market visualization and analysis platform and related services (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard information about users of the Service.

Our primary objective is to operate and improve FXBubble in a reliable, secure, and sustainable way. To achieve this, we process information about you for purposes that are necessary to run the Service, protect FXBubble and its users, and develop new features and offerings.

By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy and agree that your information will be handled as described here and in our Terms of Service. If you do not agree with this Privacy Policy, you must not use the Service.

2. Information We Collect

2.1 Personal Information You Provide

We may collect personal information that you voluntarily provide to us, including when you:

• Register for an FXBubble account or profile.
• Sign in using Google OAuth or other authentication providers.
• Purchase, upgrade, or manage a subscription or other paid feature.
• Interact with support, provide feedback, or submit bug reports.
• Participate in surveys, promotions, or beta-testing programs.

This information may include, for example:

• Name, display name, and account identifiers.
• Email address and contact details.
• Billing and payment information (handled by our payment processors, such as Stripe).
• Profile information, preferences, and settings you configure.
• Content of messages you send to us (support requests, feedback, etc.).

2.2 Information Collected Automatically

When you access or use the Service, we automatically collect certain information, including:

• IP address, approximate location based on IP, and other network identifiers.
• Browser type and version, language, and device characteristics (such as operating system and screen resolution).
• Usage data, including the pages or screens you view, features you use, search queries, and interactions with charts, alerts, and AI-powered tools.
• Time and date of access, session duration, and referrer URLs.
• Diagnostic data, performance metrics, and error reports generated by the Service.

We use this information to understand how users engage with FXBubble, to maintain service reliability, and to protect the platform from misuse or abuse.

2.3 Cookies and Similar Technologies

We use cookies, local storage, and similar technologies (collectively, "cookies") to operate, secure, and improve the Service. Cookies help us:

• Remember your login state and account preferences.
• Persist settings such as theme, layout, and chart configuration.
• Measure usage, performance, and effectiveness of features and communications.
• Detect suspicious activity and protect against fraud and abuse.

You can usually configure your browser to reject or remove cookies; however, doing so may affect the availability and functionality of certain parts of the Service.

2.4 Information from Third Parties

We may receive information about you from third parties, such as:

• Authentication providers (e.g., Google) when you sign in using their services.
• Payment processors that confirm your payment status and basic billing details.
• Analytics, security, and anti-fraud partners that help us protect FXBubble.

We use this information in accordance with this Privacy Policy and any additional restrictions imposed by the third party.

3. How We Use Your Information

We use the information we collect, for our benefit and to support the Service, to:

• Provide, operate, and maintain FXBubble and its features.
• Authenticate you, manage your account, and provide customer support.
• Process transactions, manage subscriptions, and send related communications (such as receipts, renewal notices, and account alerts).
• Customize the Service for you, including saved preferences, layouts, and watchlists.
• Monitor usage, performance, and reliability of the Service and our infrastructure.
• Develop, test, and improve new features, tools, and user experiences.
• Send service announcements, administrative messages, and security alerts.
• Send marketing or promotional communications where permitted by law and, where required, with your consent; you can opt out of non-essential marketing messages at any time.
• Protect FXBubble and its users from fraud, abuse, security threats, and violations of our Terms of Service.
• Comply with legal obligations, enforce our rights, and resolve disputes.

We may also use aggregated or de-identified information (which does not reasonably identify you) for analytics, research, and to improve and promote FXBubble.

4. How We Share Your Information

We may share your information with third parties in the following situations:

4.1 Service Providers

We share information with carefully selected service providers who perform services on our behalf, including:

• Payment processing (e.g., Stripe).
• Cloud hosting and data storage.
• Analytics, monitoring, and error tracking.
• Email delivery and communication tools.
• Security, anti-fraud, and abuse-prevention services.
• Customer support and ticketing tools.

These providers are authorized to use your information only as necessary to provide services to FXBubble, in accordance with our instructions and applicable law.

4.2 Legal Requirements and Protection

We may disclose information if we believe in good faith that such disclosure is reasonably necessary to:

• Comply with applicable laws, regulations, legal processes, or governmental requests.
• Protect the rights, property, or safety of FXBubble, our owners and developers, our users, or the public.
• Enforce our Terms of Service, agreements, or policies.
• Investigate, prevent, or address security incidents, fraud, or abuse.

4.3 Business Transfers

If FXBubble is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, your information may be transferred as part of that transaction. We may continue to retain and use information in accordance with this Privacy Policy after any such transaction, or a successor entity may do so.

4.4 With Your Consent

We may share information with third parties when you give us your explicit consent, such as when you connect FXBubble with another service or participate in joint promotions.

4.5 Aggregated and De-Identified Data

We may use, publish, or share aggregated or de-identified information that does not reasonably identify you for any purpose, including analytics, research, and improving or promoting FXBubble.

5. Data Security

We implement technical and organizational measures designed to protect your information from unauthorized access, use, alteration, and destruction. These measures include:

• Encryption of data in transit via HTTPS/TLS.
• Authentication and session management controls.
• Access controls, logging, and monitoring of key systems.
• Regular security updates and infrastructure hardening.
• Use of PCI DSS-compliant payment processors for payment data.

However, no method of transmission over the Internet or method of electronic storage is entirely secure. While we work to protect your information, we cannot guarantee absolute security. You acknowledge that you provide your information at your own risk and that no system is completely risk-free.

You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account. If you believe your account has been compromised, you should notify us as soon as possible.

6. Data Retention

We retain your personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy and to protect our legitimate business interests. This includes retaining information to:

• Provide and maintain your account and the Service.
• Protect FXBubble against fraud, abuse, and misuse.
• Comply with legal, tax, accounting, and regulatory requirements.
• Resolve disputes and enforce our agreements.

When we no longer need information for the purposes described above, we will take reasonable steps to delete, anonymize, or aggregate it, in line with our internal data retention policies and applicable law.

7. Your Rights

Depending on your location and applicable law, you may have some or all of the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of certain personal information, subject to legal and business retention requirements.
• Restriction: Request restriction of certain processing activities.
• Portability: Request a copy of your information in a portable format where technically feasible.
• Objection: Object to certain processing based on our legitimate interests.
• Withdraw consent: Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

These rights are not absolute and may be subject to limitations and exemptions under applicable law. To exercise your rights, please contact us using the details in Section 12. We may need to verify your identity before fulfilling your request and may retain certain information as permitted or required by law.

8. Children's Privacy

The Service is intended for adults and is not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to delete such information.

9. International Data Transfers

FXBubble is operated from the United States and may use service providers and infrastructure located in other countries. As a result, your information may be transferred to, stored in, or processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

Where required by law, we implement appropriate safeguards to protect your information in connection with such transfers. By using the Service, you consent to the transfer of your information to the United States and any other jurisdiction in which we or our service providers operate, and you acknowledge that your information may be subject to the laws of those jurisdictions.

10. Third-Party Links

The Service may contain links to websites, tools, or services that are not operated by FXBubble. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party services you access.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice (for example, by displaying a banner in the Service or sending you an email).

Your continued use of the Service after any changes become effective constitutes your acceptance of the updated Privacy Policy. If you do not agree with the updated Privacy Policy, you must stop using the Service.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• By email: privacy@fxbubble.net
• Through our website contact form.

13. GDPR / EEA-Specific Information

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, FXBubble acts as a data controller of your personal information. Our legal bases for processing your information include:

• Performance of a contract: To provide and operate the Service you request.
• Legitimate interests: To operate, secure, and improve FXBubble; to prevent abuse; and to develop new features and offerings, provided these interests are not overridden by your rights and interests.
• Consent: For certain optional activities, such as some marketing communications, where you choose to give consent.
• Legal obligations: To comply with applicable laws, regulations, and legal processes.

You also have the rights described in Section 7, which you may exercise by contacting us. In addition, you have the right to lodge a complaint with your local data protection supervisory authority.

14. California Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), may provide you with certain rights regarding your personal information, including:

• The right to know what categories of personal information we collect, use, disclose, and, if applicable, sell or share.
• The right to request access to specific pieces of personal information we hold about you.
• The right to request deletion of certain personal information, subject to exceptions.
• The right to correct inaccurate personal information.
• The right to limit the use and disclosure of sensitive personal information, where applicable.
• The right to be free from discrimination for exercising your privacy rights.

FXBubble does not "sell" your personal information as that term is defined under the CCPA/CPRA, nor do we knowingly share personal information for cross-context behavioral advertising. To exercise your California privacy rights, you may contact us using the methods described in Section 12. We may need to verify your identity before fulfilling your request.

15. Limitation of Liability for Privacy Matters

To the maximum extent permitted by applicable law, FXBubble and its owners, developers, officers, employees, and affiliates will not be liable for any indirect, incidental, consequential, special, or punitive damages, or any loss of profits or revenues, arising out of or related to this Privacy Policy, the Service, or any unauthorized access to or use of your information.

Nothing in this section is intended to limit any non-waivable rights you may have under applicable law. Where such rights can be limited, you agree that our total aggregate liability relating to any privacy or data protection claim will not exceed the amounts you have paid to FXBubble, if any, in the twelve (12) months preceding the event giving rise to the claim.